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Warranty

Complete Kitchens 10-Year Warranty

Terms & Conditions

At Complete Kitchens, we stand behind the quality of our craftsmanship. Every kitchen we design and manufacture is built to last, which is why we proudly offer a 10-year warranty on the structural integrity of your cabinet carcasses. If any carcass breaks or cracks under normal domestic use due to a material or manufacturing defect, we will repair or replace it- giving you peace of mind for years to come.

We also partner with global leading suppliers such as Hettich and Blum, who provide a lifetime warranty on drawer runners, hinges and drawers for original purchasers. This means you can enjoy smooth, reliable function every day.

What is Covered

  • Structural integrity of cabinet carcasses for 10 years from installation.
  • Manufacturer-backed warranties on doors, benchtops, and internal fittings.
  • Lifetime coverage on Blum and Hettich hardware.

Making a Claim

If you experience an issue, simply email  info@complete-kitchens.com.au with:

  • Your project reference number and address
  • Your name and phone number
  • A description of the issue, along with photographs

We will review your claim and get back to you within 5 working days to discuss the claim. In some cases, an authorized representative may need to inspect the product. If the inspection confirms the warranty doesn’t apply, a $150 + GST call-out fee may be charged.

Please note: For warranty-related replacements that require re-hinging, drilling, or installation, a call-out fee of $150 + GST (first hour included) applies. Any additional time is charged at $120 + GST per hour.

What is Not Covered

  • House movement or shifting that causes cabinets to go out of level.
  • Damage during self-arranged delivery or non-Complete Kitchens installation.
  • Modifications or misuse beyond the supplied product instructions.
  • Lack of proper care or use of harsh cleaning products.
  • Natural fading or exposure to sunlight, heat, or water.
  • Reasonable wear and tear.
  • Outdoor kitchens and commercial projects.

Care For Your Kitchen

A bespoke kitchen by Complete Kitchens is designed and built to last, with exceptional quality at its core. To help keep your new cabinetry and benchtops looking their best for many years, we recommend the following care and maintenance guidelines.

Doors | Panels

Laminate

LAMINATE is durable, but like all materials it requires care.

Cleaning & Care
  • Wipe with a clean, soft damp cloth for everyday cleaning.
  • For light stains, use warm soapy water or a mild detergent (eg. Mr Muscle, Dissol, Nifty Solvent, Flash Liquid, Windex Extra Strength).
  • Avoid harsh, abrasive, acidic, or alkaline cleaners.
  • For textured or embossed finishes, a soft brush (like a toothbrush) may help.
  • Do not use wax or polish on laminates.
  • For acrylic laminates, avoid cleaning for five days after removing the protective film, as the product is still curing.

Warning: Avoid rubbing too hard—this may create a permanent shine.

Essendon Kitchen Renovation_ Grey tone Cabinetry_ Timeless design

Thermo-Formed (Vinyl Wrap)

Thermo-formed doors are MDF substrates wrapped in vinyl through a heat and vacuum process.

Cleaning & Care
  • Clean with warm soapy water and a soft cloth, then towel dry.
  • For stubborn stains (e.g. ink), use methylated spirits.
  • Do not use abrasives, solvents, or cream cleansers.
  • Avoid direct contact with heat, steam, or fumes from ovens, cooktops, and dishwashers -these can cause delamination or discolouration.
  • Always operate the Rangehood exhaust fan when cooking.

*Warnings: High temperatures and cooking fumes will cause damage to surrounding cupboard doors and panels unless an efficient exhaust is used.

Two Pack Paint (2 Pac)

Two Pack finishes are a premium choice, offering a sleek seamless look, excellent durability. They are also easy to maintain and minor damage is simple to repair.

Cleaning & Care
  • Wipe spills immediately with warm soapy water and a soft cloth.
  • Do not use abrasives, solvents, or cream cleansers. Paint thinners are not recommended.
  • Avoid sharp or hard objects that may chip or scratch the surface.
  • Minor scratches can often be repaired using a matching touch-up paint, which is usually supplied upon installation. If required later, suitable products are readily available from Bunnings or professional paint suppliers.
Canterbury Kitchen Renovation_2 Tone Hampton Kitchen_Timeless Design

Solid Timber | Timber Veneer

Timber is a natural product that will absorb moisture and expand or contract. Excessive heat may cause shrinkage. So don’t be alarmed if your timber doors move.

Cleaning & Care
  • Use your rangehood while cooking, and ventilate rooms with evaporative cooling.
  • Timber will naturally change colour over time (reds darken, light timbers gain honey tones).
  • Apply timber polish (Marveer, O-Cedar Oil, or Goddards Cabinet Makers Polish) every three months, especially on end grains.
  • Wipe spills promptly with a warm damp cloth, then dry with a soft cloth. Clean grease after cooking.
  • Dust along the grain with a soft cloth to avoid scratches.
  • Avoid silicon-based polishes and waxes.

Bench Tops

With fabricated stone bench tops, including engineered stone, Marble & Granite, steel supports have been incorporated in opening apertures of your sink, hotplates, dishwashers etc. However, due to the reduced amount of stone left, the area immediately surrounding these areas are more vulnerable to accidental damage and/or abuse.

In general, DO NOT under any circumstances sit or stand on Stone Bench Tops. They are NOT unbreakable.

New Engineered Stone (Crystalline Silica-Free)

The new generation engineered stone is made from recycled materials and is free from crystalline silica, making it a safer, durable, and low-maintenance choice.

  • Highly resistant to stains from everyday household items.
  • Avoid harsh chemicals, solvents, paint strippers, or oven cleaners.
  • If exposed to strong chemicals, rinse immediately with water.

For detailed guidance, refer to product care instructions from Caesarstone®, Stone Ambassador and WK Stone.

Kitchen Renovation Brighton_ Bold marble benchtop and Splashback

Natural Stone (Granite, Marble & Quartz)

Natural stone offers timeless beauty with unique colour, grain, and veining variations. Marble is softer and more porous than granite or quartz, and requires extra care.

Cleaning & Care
  • Wipe up spills immediately to avoid stains.
  • Reseal regularly (granite & quartz: yearly, marble: every six months).
  • Clean with mild soap and warm water only.
  • Avoid chemical cleaners.
  • Fresh marble stains can be treated with methylated spirits or chlorine – test cautiously, as chlorine may dull polished surfaces.

Please note:  Natural stone carries no product warranty, though some stonemasons may provide a limited workmanship guarantees. Please refer to our Natural Stone Disclaimer.

Corian (Solid Surface)

Corian® benchtops supplied by Complete Kitchens come with a 10-year residential limited warranty, back by CASF.

Corian® surface products are built to last, easy to maintain, and easy to live with. With proper care, Corian can maintain as beautiful and elegant as the day it was installed. However, unlike any other material, there is a unique way to look after Corian surfaces to ensure they continue to perform for many years to come.

Please click here to learn more about Corian’s warranty information and discover helpful tips for caring for your Corian benchtops.

Specific Product Care & Warranties

Complete Kitchens only work with well-known brands which provide you the best quality and service. Hence we are able to extend specific warranties on different materials & products, separate details can be found through the following links:

7 Years Warranty

For full warranty terms and conditions read here.
Melamine Doors & Panels Care
Thermolaminated Doors & Panel Care

7 Years Warranty

Claim your Warranty here.
Download Laminex Care & Maintenance Guide.

10 Years Warranty by Nover

Download Fenix Warranty Brochure.
View Fenix Cleaning Instructions & Fenix Maintenance Guide.

Lifetime Warranty

Download Hettich Hardware Care and Warranty Guide.
To make a claim, contact Hettich customer service on 1800 687 789 or email support@hettich.com.au.

Lifetime Warranty

Click here to learn Blum’s Warranty & Replacement Policy.
Download Cleaning and Maintenance Manual.

10 Years Warranty

On receipt of your Warranty Registration information,
Caesarstone will provide you with a
complimentary cleaning kit.
Download Caesarstone Support and Cleaning Guide

10 Years Warranty

Click here to register your Warranty of Zenith Surface.
Download Care & Maintenance Brochure.

10 Years Warranty

Click here to register your Warranty.
Download Care & Maintenance Brochure.